Engineering, Implementing, And Supporting Luxury Smart Homes Throughout The Hamptons

When operating properly, most residential WiFi systems are fast enough for most purposes (e.g., streaming 4K Netflix, online gaming, etc..). If websites are slow to load or streaming services show the dreaded 'buffering' message, rebooting things is a great first step. Note: if you're seeing slow internet speeds when running an internet speed test, but have no other symptoms, there's a good chance that there's no need to do anything. The speed test numbers are just numbers.

Yes, but this involves a few different steps. First, we'll meet with you to review what and where the problems are. Next, we'll perform a thorough scan of your home, both indoors and outside. Armed with that information, we'll design a complete WiFi system that addresses the problems and present an estimate for your approval. Upon approval, we install and configure your new WiFi system, and finally, make adjustments to make sure everything is working correctly.

Yes! But you might not want to use any of them. Starlink satellite internet is available. You’ll need a dish on your roof, and the service isn’t as fast as Optimum (yet). Verizon Business Ethernet is available is select areas. This is different than Verizon FIOS and much more expensive. Availability varies by location. Optimum Fiber is becoming available in more areas every day and can be considered the same as a regular (i.e., copper) Optimum internet service.

If your TV and/or telephone service is provided by the same company as your internet, check to see if those are working. If not, call that provider (Optimum’s number is 631-727-6300). If TV and phone services are working normally, call us at 631-283-7444 (or email support@automatedideas.com) and we’ll help diagnose the issue further.

Eastern Long Island’s primary internet service provider (a.k.a. “ISP”) is Optimum Altice. Their service is available on any residential street. Optimum can also provide television and telephone service using the same wires as the internet. This is the most convenient and the most common internet service available.

Yes and no. Today's home and mobile technology is complex. Our job as your smart home integrator is to hide as much of that complexity as possible, while still allowing you to use all of the great features and functions. We can't make the complexity go away completely because if we did, you wouldn't have all of those great features.

Probably, but we’ll need to go through our onboarding process before we make any promises. The problem might be simple or complicated, and it might require tools, knowledge, or software that we don’t have.

Maybe. NASA has a lot of engineers, money, and other resources, yet sometimes things don't go as planned. Because so much of the technology in our homes is based on an app or 3rd party service (looking at you Spotify, Pandora, Netflix, and others), there’s a good chance that when something stops working, it might not be a hardware problem. Changed your Netflix password? That might make the TV ask you to reenter it; it’s effectively ‘broken’ until you do that. The TV might not actually be broken, but it sure does feel that way. Batteries dead in the remote control? TV doesn’t work (i.e., broken). The TV is showing a software update message that you can’t make go away? Broken. Sonos App won’t connect after an update? Broken. To promise that any complex system is perfectly reliable would be a disingenuous, so we don't do that. We do promise to come over and help out when a problem does creep up though.

The first step is a preliminary visit to discuss what you're looking for, what kind of equipment is installed, and to make sure that we can provide the level of service you're expecting. We'll discuss rates and fees, how to get service, what we can and can't do, and other important topics. ​ The cost for onboarding is dependent upon the size and scope of the property and/or project, so we'll send you an estimate for that next. ​ Once approved, we'll send you a questionnaire to fill out with basic information like contact people and who to call to gain access for service. It will also include more technical information such as passwords and the names of various trades that are associated with the property. Armed with that information, we'll schedule our technicians to perform a thorough review of the various systems, document it with notes and pictures, validate passwords and other login information. If we find anything amiss during this review, we'll bring it to your attention.

We choose quality products made by reputable manufacturers, then spend considerable time and money training our staff on their proper configuration, use, and diagnostics. The products we offer are backed by both the Automated Ideas team and the product’s manufacturer, and there is no ‘finger-pointing’ with regard to who is responsible for a repair part either in warranty, or out.

While we all use our cellphones extensively, we don’t want your call to go unanswered if the person you’re calling is busy, on vacation, in the shower, or otherwise unavailable. Our support department employs a rotating schedule to make sure calls get answered in a timely manner, and contacting the support team by emailing support@automatedideas.com, or calling our main line at 631-283-7444 is your best bet.

We do not currently have service plans but would love to hear your ideas of how that would work. What should be included? What do you feel would be a fair price?